Why Record Phone Calls?
Both great customer service and compliance should be one of your main business objectives. But no matter how friendly and efficient your frontline staff, sometimes disputes happen and customers don’t always end a call completely satisfied. By recording conversations and orders, you’ll be able to quickly summarise the discussion, enabling you to quickly resolve any issues and keep your customers happy.
What Are The Benefits Of Call Recording?
– Prompt resolution of disputes
– Compliance with industry regulations, FCA & PCI DSS
– Quality monitoring
– Improved team work and communication
– Defined roles and responsibilities
– Recordings can be used for training / retraining purposes
Recording Calls Doesn’t Just Help Resolve Customer Issues
Our Promise To You!
We can guarantee you that all enquiries are dealt with by highly trained and experienced IT professionals, not call handlers or pre-recorded messages. When you receive an email from us we promise it’s been written by a living, breathing human who has taken the time to read and understand your enquiry, and we also promise to find a fast resolution so you can get on with running your business.
Don’t take our word for it – here’s what our clients say:
After taking over our IT services in November 2011 LMS have continued to provide a top-quality service for our entire IT system.
LMS Group have been providing my IT and telecoms support for almost one year now. I have found all members of the team to be friendly, helpful and knowledgeable.
The cost was so reasonable that I asked them to check if they had invoiced me correctly.
The new dedicated leased line has made a very positive impact on all we do here and the new phone system is also making us much more efficient.
In addition, I would like to praise the service LMS provide when we call for assistance for anything from computer queries to aiding in setting up Dropbox for business for us.
Proud To Be Partnered With The Best
These are just a few of the companies we partner with in order to supply your business the best results.
To help your business thrive and to answer any questions about your technology needs, please contact us below.