Lakeside House, Quarry Lane, Chichester PO19 8NY

CASE STUDY – Schlich

Local insurance broker consolidates IT providers to increase IT resolutions times and communication.

Approx. 50 users
Locations across Suffolk, Hampshire and Sussex.
Robins Row Insurance have been providing personal and commercial insurance solutions since 1867.

The Client

Robins Row Insurance offers tailored insurance solutions for the farming community, high net worth clients, personal clients and businesses.

Key Outcomes
  • Since working with LMS Group, Robins Row Insurance has seen an improvement in the strategy of how they use IT to drive business forward
  • Increased communication between the three Robins Row Insurance offices
  • There is now more convenience when it comes to consolidating invoices
  • Noticeable improvement of resolution times

Find out how LMS Group will help your business. Call us on 0330 088 2565 

The Challenge

For many years, Robins Row Insurance were working with two different IT companies, who managed the systems across three locations. Having a disjointed approach meant resolution times were long and things weren't always fixed first time. The objectives for Robins Row was to consolidate their providers into one, with the hope it would allow there to be an improvement in their IT systems and overall business technology.

Mike Maskell Robins Row Insurance

“Since working with LMS Group, the resolution times on issues and queries we have, has drastically improved. LMS Group also take a strategic approach when it comes to their IT, which allows our business to grow and thrive.”

Mike Maskell
Robins Row Insurance

The LMS Group Approach

LMS Group approached Robins Row Insurance with the aim of consolidating their technology because of the merger they were going through at the time. Due to the sensitive timing, LMS Group needed to ensure downtime was kept to a minimum. The initial approach was slow and careful making sure all services remained available at all times. Whilst changes were happening and for improvements to be made, LMS Group disregarded any current configurations and legacy systems inherited, increasing the overall security of the business as well as collaboration.

The Outcome

Since working with LMS Group, Robins Row Insurance has seen how having an IT strategy can help to drive the business forward. Not only has there been quicker resolution times, communication and collaboration has increased. Having just one invoice to process each month, rather than multiple from the different IT providers they worked with, means it is more convenient for Finance, and gets rid of that layer of complexity.

Contact us

To help your business thrive and to answer any questions about your technology needs, please contact us below.

Get in touch


LMS Group, Lakeside House, Quarry Ln,
Chichester PO19 8NY

ICO Registration Number: Z3394162.
Registered in England and Wales No: 7125975