CASE STUDY – Legal Firm
No Longer Just ‘Getting By’
Schlich LLP is a UK based specialist firm of European Patent and Trademark Attorneys, focussing on protection and enforcement of intellectual property in biotech, chemical, pharmaceutical and mechanical technologies.
http://schlich.co.uk
The Client
George Schlich left a London firm, that he was an equity partner in, in Autumn 2004. He then started his own legal practice. Schlich LLP was born. Nowadays, they have grown to a team of 13 in a newly refurbished office and rely heavily on IT to enable them to work from wherever they choose. They also rely on tech to keep their confidential files safe, so security is always the number one priority.
Key Results
– A 2200VA UPS to protect their current IT assets
– Full IT upgrade to improve efficiency of the company
– New, reliable server for faster network operation
– Replacement PCs with the latest Windows 64bit operating systems
– Fully cloud-managed AntiVirus
The Challenge
The company had used several different IT service providers but none of them had addressed the company’s IT requirements so Schlich were ‘getting by’ with a system that was badly designed, inadequate for their needs and backed with next to no customer service when things went (frequently) wrong.
Amanda Berry, Office Manager
“We have experience of many other providers of information technology support and cannot recommend LMS Group highly enough. LMS offer a professional approach in every aspect of the service they provide.”
Our Strategy
Our strategy was to fully understand Schlich’s business and their future plans, then carry out a full IT audit followed by a detailed proposal that would alleviate the current problems and set them on the road to trouble free IT. Prior to performing an audit of Schlich’s IT systems, we had a number of conference calls and meeting to first understand their requirements for their IT system. This enabled us to focus entirely on identifying issues and recommending resolutions that will work best for Schlich.