A properly managed IT or telecoms project can play an invaluable role in the future success of your business. Similarly, a poorly handled project can have catastrophic and long lasting effects. At LMS we can offer you first class project management skills and expertise that will help equip you with the technology you need to be your very best.
Investing in an IT or telecoms project will be one of the biggest business decisions you make, so it’s essential to choose a partner you can trust. We bring decades of combined project experience to the table, and we’ve never failed to deliver on time.
Our project delivery services vary from simple upgrades to total system re-designs and implementations. We’ll provide you with impartial, expert advice and then allow you to make an informed decision about how you want to progress.
The process begins with us spending time with you, so we can build an accurate picture of your current situation and what you want to achieve. We’ll then send you a comprehensive proposal based on our discussions, which will then be followed by an agreed project plan and the assignment of specific roles and responsibilities.
We’re sticklers for accuracy and detail, and this structured approach makes all the difference to our customers. Throughout the entire lifecycle of your project you can trust us to mitigate risks, maintain full communication, stick to deadlines and keep your business objectives at the core.
When we reach delivery stage, we’ll check again that you’re happy and that the project is meeting your expectations so far. Then once it’s completed, we’ll formally hand over the reins to you, but not before ensuring that everything is running smoothly and all relevant staff have received sufficient training and support.
Remember, we’re always here for you so we like to see project closures as just the beginning of a new relationship rather than an ending. We take great pride in our fantastic people skills, which is just one of the many reasons why our clients come back to us time and time again.
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Service Delivery KPIs October 2018
Average Waiting Time
Reactive Tickets Closed
Same Day Fix (Calls)
Same Day Fix (All Sources)
Overall SLAs Met