Service Desk

Support that adds business value

Our service desk is the ideal solution for any size of business, whether you’re looking for some additional IT support during busy periods, or you need an expert to deal with more complex IT issues. We also have service desk solutions should you prefer to completely outsource your IT support during business hours or 24/7/365.

The LMS Group service desk is manned by experienced IT professionals that handle a wide range of service requests ranging from user password resets to larger and more complex problems.

Why use the LMS Group service desk?

LMS Group is far more than your average IT support company. We provide industry-leading IT systems, communication, connectivity, user and cloud support empowering your business to thrive and become more productive through better IT system efficiency and reduced downtime.

With an outsourced helpdesk you’ll be able to significantly reduce your technology resources and costs without compromising the quality of your IT network, security or support.

Service desk features

The LMS Group service desk gives you instant access to:

• Simple IT fixes through to expert techology support
• Fast, efficient ticketing systems for raising IT issues
• Full IT support audit trails and regular updates
• Reliable remote support that saves time and money
• Fully trained and experienced frontline support staff
• Rapid response and resolution to almost all IT issues

How the LMS Group service desk works

Simply call, email or message LMS Group via online chat and we’ll quickly assess your support needs. We’ll then keep you updated through the entire process of fixing your IT support issue, and make sure you know exactly who’s dealing with your support request, and what they are doing to resolve it.

Our service desk staff are all certified and fully trained. This means that the second you raise a support ticket with us you’ll have peace of mind your enquiry is being handled by someone who genuinely knows exactly what they’re doing, to make sure your issue is resolved rapidly and successfully.

Don’t believe us? Almost every month last year LMS Group achieved a 100% overall service level, working on over 500 client support issues each month to achieve client satisfaction of 98% overall.

Our support commitment to every business

We can guarantee that all support enquiries are dealt with by highly trained and experienced IT professionals.

Every time we receive a call or email from you we’ll handle it promptly and expertly, delivering a fast resolution to any IT issue that needs solving, so you can get on with running and growing your business.

Client testimonials

Don’t take our word for it – here’s what LMS Group clients say:

Their proactive approach provided recommendations and solutions that matched our requirements perfectly. The LMS Group team are friendly, courteous and professional and are always willing to go the extra mile.

Jo Trew

Maddison Product Design

The professionalism and service offered by LMS Group is excellent. My new hosted VOIP phone set-up was just what was required to take my start-up business forward. I would highly recommend you to any business.

Karl Walton

The Funky Wine Company

LMS Group set up MailProtect within a few hours of our call. We now no longer receive any unwanted SPAM and can continue with our day to day work without hindrance. A friendly, well priced and effective support service.