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Lakeside House, Quarry Lane, Chichester PO19 8NY
0330 088 2565
sales@lms.group

Service Desk

Support That Adds Real Value

Our Service Desk services are the ideal solution for a range of scenarios. Whether you’re looking for some extra support during busier periods, you need someone to deal with more complex problems or you’d prefer to completely outsource your IT support during business hours, we’re here to help.

Find out how our Service Desk can help your business, call our team on 0330 088 2565

Why Use Our Service Desk?

We’re more than just your average IT guy with a screwdriver fixing issues like broken printers. We provide business solutions that empower our clients through highly effective and efficient technologies.
With an outsourced helpdesk you’ll be able to significantly reduce your in house resources without compromising the quality of your IT network.

What Features Are Included? 

By using our Service Desk support service, you will have access to:
 1st, 2nd and 3rd line support
 Outsource all or part of your IT support services
 Fast, efficient ticketing
 Full audit trails and regular updates
 Based on ITIL best practice
 ISO accredited
 Reliable remote support
 Technicially trained and experienced frontline staff
 User portal so you can check progress
 Competitive pricing
 Quick responses and resolutions

How Do You Use The Service Desk?

Simply call, email or talk to us via online chat and we’ll quickly assess the priority of your request based on its effect on your overall organisation. We’ll keep you updated throughout the entire process so you’ll know who’s dealing with your request and when. Our helpline staff are all technically trained, so when you raise a ticket with us you’ll have the added peace of mind that your enquiry is being handled by someone who knows what they’re talking about-not just a call logger. If they’re not able to find a full resolution for your enquiry within the first 30 minutes, or the issue is highly technical or business critical they’ll escalate the issue to our senior IT engineers.

Our Promise To You!

We can guarantee you that all enquiries are dealt with by highly trained and experienced IT professionals, not call handlers or pre-recorded messages. When you receive an email from us we promise it’s been written by a living, breathing human who has taken the time to read and understand your enquiry, and we also promise to find a fast resolution so you can get on with running your business.

Need More Information? Contact A Specialist Now!

Telephone: 0330 088 2565 – Email: sales@lms.group

Client Testimonials

Don’t take our word for it – here’s what our clients say:

Their proactive approach has provided recommendations and solutions which have matched our requirements perfectly. On an ongoing basis, we have found all members of the LMS team to be friendly, courteous and professional; always willing to go the extra mile.

Jo Trew

Maddison Product Design

The professionalism and service offered by Graham at LMS was excellent. My new hosted VOIP phone set-up was just what was required to take my start-up business forward. I would highly
recommend LMS to new or existing businesses

Karl Walton

The Funky Wine Company

…they set up
mail protect for us within a few hours of speaking with them. Since then
we no longer receive any unwanted spam and we can continue with
our day to day work without being bothered.
LMS Group have proved to be friendly, well priced and most
importantly effective.

Jonathan Brooks

United Magic Studios

Call Now And Book Your FREE IT Infrastructure Assessment Worth £1,500

Proud To Be Partnered With The Best

These are just a few of the companies we partner with in order to supply your business the best solutions

Contact us

If you think we can help your business, or if you have any questions, feel free to contact us using the details below.

Get in touch

Address:

LMS Group, Lakeside House, Quarry Lane, Chichester, PO19 8NY

Phone:

0330 088 2565

Email:

sales@lms.group

ICO Registration Number: Z3394162.
Registered in England and Wales No: 7125975