Proactive Monitoring

Proactive monitoring service

We understand how frustrating it can be when your IT isn’t performing at its full capacity. It can often stop your team being able to perform simple tasks which then leads to drops in productivity and loss in revenue!

With proactive monitoring you won’t have to worry about downtime again, as we will be able to identify and mitigate IT issues before you notice them. Through the use of industry-leading remote monitoring software, we are notified of any issues that occur in your networks, workstations and servers.

Why use our proactive monitoring service?

Prevention is always better than cure, and particularly so when it comes to IT systems. Proactive monitoring allows us to gain a detailed understanding of how your IT systems, PCs and user devices perform, and to identify any potential areas of risk, so you can be assured that your network will be safe and compliant 24/7.

In much the same way as air traffic controllers use tools to monitor potential issues on aircraft, we use tried and tested technologies to keep a close eye on your IT systems. This allows you more time growing your business and less time having to deal with slow or broken connectivity or having to wait for ages for simple IT issues to be sorted out.

Proactive monitoring features

With LMS Group proactive monitoring, your business benefits from a host of support features such as:

• Network and IT system performance monitoring
• Instant alerts and reports to highlight any issues
• Monitoring across private, public and hybrid cloud systems
• System database performance analysis
• Customisable system and user traffic reports
• Network configuration and change management
• Instant identification of any IT security breaches

How does the monitoring process work?

Our remote monitoring solutions proactively prevent network, server and workstation issues, to keep your business running smoothly and safe from cyber crime or IT disaster. In the event that our system detects any issues, a notification is sent to our network specialists and they immediately get to work on the issue.

This process allows us to eliminate serious problems before they happen, giving you peace of mind that your network is in safe hands 24/7. In fact, much of the time, you won’t notice that there was an issue by the time we’ve already resolved it.

Our management platform checks all the important details like software license information, antivirus protection, updates and patches, internal specification and user settings. We will also ensure we perform any updates at times that don’t disrupt your working day.

Our support commitment to every business

We can guarantee that all support enquiries are dealt with by highly trained and experienced IT professionals.

Every time we receive a call or email from you we’ll handle it promptly and expertly, delivering a fast resolution to any IT issue that needs solving, so you can get on with running and growing your business.

Client testimonials

Don’t take our word for it – here’s what LMS Group clients say:

Their proactive approach provided recommendations and solutions that matched our requirements perfectly. The LMS Group team are friendly, courteous and professional and are always willing to go the extra mile.

Jo Trew

Maddison Product Design

The professionalism and service offered by LMS Group is excellent. My new hosted VOIP phone set-up was just what was required to take my start-up business forward. I would highly recommend you to any business.

Karl Walton

The Funky Wine Company

LMS Group set up MailProtect within a few hours of our call. We now no longer receive any unwanted SPAM and can continue with our day to day work without hindrance. A friendly, well priced and effective support service.