Remote Support Services - Cost Effective Solutions

IT help without an onsite visit

Small or medium sized organisations don’t always have the room or the financial resources for an in-house IT department. Our remote support package is the perfect option for small businesses, or to provide additional support to your in-house IT team.

We deliver cost effective remote support that doesn’t compromise on quality or performance. We can provide you with everything from IT quick fixes to complete 24/7/365 monitoring of your entire IT infrastructure.

Why use LMS Group remote support?

If you’re keen to keep business costs to a minimum, but don’t want to miss out on enterprise-level IT support, this could well be the best option for your business.

Our remote support option is unlimited, covering everything from your end users to your network, systems and user devices. Our cutting-edge remote monitoring, support and diagnosis applications mean we’re able to resolve the vast majority of issues without even setting foot in your office, leaving you to go about your daily business with minimal disruption.

Remote support features

• Unlimited phone and email support
• Enterprise class management systems
• Unlimited PC, server and network support
• Helpdesk throughout normal working hours
• Proactive monitoring and maintenance systems
• Complete anti-virus and ransomware protection
• Fast IT issue response and resolutions
• Self-service customer portal
• IT advice and user training
• No hidden extra costs
• Dedicated account manager

How does remote support work?

The moment that you have any issue with any IT system, we have the tools to remotely assess the problem and correct it.

All you need to do is contact us via phone, email, online chat or our user portal. You don’t even need to be in the office when you do.

Once we have secure access to your IT systems, we will fault find and resolve any issues that we discover. If the issue turns out to be more complex than anticipated, then we are able to send one of our specialists out to any local business at a discounted rate.

Our support commitment to every business

We can guarantee that all support enquiries are dealt with by highly trained and experienced IT professionals.

Every time we receive a call or email from you we’ll handle it promptly and expertly, delivering a fast resolution to any IT issue that needs solving, so you can get on with running and growing your business.

Client testimonials

Don’t take our word for it – here’s what LMS Group clients say:

Their proactive approach provided recommendations and solutions that matched our requirements perfectly. The LMS Group team are friendly, courteous and professional and are always willing to go the extra mile.

Jo Trew

Maddison Product Design

The professionalism and service offered by LMS Group is excellent. My new hosted VOIP phone set-up was just what was required to take my start-up business forward. I would highly recommend you to any business.

Karl Walton

The Funky Wine Company

LMS Group set up MailProtect within a few hours of our call. We now no longer receive any unwanted SPAM and can continue with our day to day work without hindrance. A friendly, well priced and effective support service.